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  3. Troubleshooting Courses/Memberships
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  2. Troubleshooting
  3. Troubleshooting Courses/Memberships

Troubleshooting Course Issues

Members not receiving login information

1.) Check your Order Confirmation email

All sales funnels should have an Order Confirmation email setup to send to customers their purchase receipt and Product Delivery information.

Be sure that the Funnel that's selling the Course has an Order Confirmation email setup and includes this Email Shortcode:

~#LOGIN_DETAILS#~

Without that Email Shortcode your members will not receive their Course credentials.

You can find the Order Confirmation email here in your Funnel Settings:

Screenshot from 2021-02-05 14-53-05

2.) Be sure your access levels are set correctly

Access Levels are granted on Product by Product basis and you MUST define the Access Levels on your Course (or individual Modules) in order for the new member to receive their course credentials.  You can find the Access Level Settings in one of these two places:

Course Level:

Screenshot from 2021-02-05 14-42-12

Module Level:

Screenshot from 2021-02-05 14-44-14

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